Privacy Notice
Effective November 9, 2026
This notice explains what the Shelfside Pharmacy trial uses to show the catalog, scan tags and remember your preferences.
Browsing and searching
Shopper browsing is available without a Shelfside account. Search and code matching happen on your device against the product catalog. Search by brand, generic name, code, or symptom. When you submit a symptom search in Medicine Finder, only recognized symptom phrases may be sent to OpenAI to match a catalog topic. The original text stays on your device. Keep names, prescription details and insurance information out of shopper tools.
What stays on your device
Your shopping list, checked-off items, language preference and accepted terms version are stored in your browser or app. The website also remembers your text-size preference. Clearing browser or app storage removes those saved choices.
Shelf reports
When you submit a shelf report, Shelfside stores the product, its listed shelf location, the selected issue, and the time for store staff to review. The form does not ask for your name or contact details.
Camera and shelf tags
The scanner asks for camera permission when you choose to use it. Shelfside uses the camera on your device to detect a QR code or barcode and does not upload camera images. You can use a printed code instead or change camera access in your browser or device settings.
Hosting and staff sign-in
Your device requests the catalog and website from ChatGPT Sites. Those requests may include connection and browser or device details used to deliver and secure the service. Staff use ChatGPT sign-in, and Shelfside uses the signed-in identity to check their staff role.
Pickup demo and privacy questions
The shopper pickup tool uses your ticket code, check-in time, pickup status, the kind of request, and the pickup category and number of people you choose. Your current ticket is saved in this browser tab. Keep the code private. Practice forms use fictional profiles. Share real prescription or patient details directly with pharmacy staff through their approved channels. For questions about this trial or its data practices, speak with staff at the participating store.